WISH 2019 Sustainable Sky Lantern Festival

WISH rules and regulations

These rules and regulations are subject to change without notice. Please note that ticket refunds will not be made for such rule changes regardless of how prior notification is made or lack thereof.

• Guests canceling at any point up to 41 days prior to this tour’s starting date will receive a 95% refund.
• Cancellations made between 40 and 31 days prior to departure will receive a 90% refund.
• Cancellations made between 31 and 21 days prior to departure will receive an 80% refund.
• Cancellations made between 20 and 2 days prior to departure will receive a 70% refund;
• Cancellations made between 1 day prior to departure will receive a 50% refund;
• Cancellations made less than 24 hours before departure are non-refundable.
• In case of typhoons, earthquakes, heavy rain and other instances of force majeure resulting in the local government announcing the suspension of public activities, cancellation of the event will be in accordance with the Standard form contract and announced at least one day in advance. Payment of administrative fees or all necessary expenses paid to performers will be deducted after verification and the remaining balance shall be refunded to the those who have purchased tickets.
• In case of heavy rain, the organizer can adjust the timings and make the final decision regarding the release of the sky lanterns. Customers and associates can not claim refunds should the lanterns not be released.
• We do not recommend bringing small children/infants. If you do, the child will be under the parents’ own care.
• Those under the age of fourteen and those with physical or mental disabilities must be accompanied by an adult, family member or approved caretaker.
• The event is held at a natural outdoor venue. Please be sure to look after yourself and guard against injury from falling, bites or stings from bugs and or rashes or allergic reactions from plants and animals by bringing your own insect repellent and other appropriate items.
• Animals, glass bottles, cans, fireworks, explosives and any illegal substances are not allowed onto the event site. Attendees will be searched ahead of entry to the site and staff have the right to confiscate prohibited items.
• Use of umbrellas is prohibited on the event site. Please carry and use appropriate wet weather gear during inclement weather.
• The use of selfie sticks is not permitted in congested areas, while releasing sky lanterns and when moving between areas, while the use of camera tripods and drones is completely prohibited.
• Persons found to have entered the event illegally will be reported to the police and will be put into the custody of local police officials and charged for compensation.
• Please be sure to sort all garbage into the appropriate bins. Please also take your personal belongings with you when departing the event.
• Please avoid excessive drinking. Those deemed to be drinking excessively or out of control may be ejected from the site.
• The organiser is not responsible for accidents and thefts in and outside of the event site.
• Ticket holders will be sent an e-ticket with a QR code which will be scanned upon entry to the site. QR codes are not personalized and cannot be reissued if lost. Do not share your QR code with anyone else as it may jeopardize your entry to the site.
• Agreement to the event rules and restrictions is required to purchase tickets. Please be sure to read and confirm all rules and regulations listed on the official website before purchasing tickets. Please note that purchase of tickets shall be deemed as agreement to all rules and regulations of the event.
• All personal information gathered when purchasing tickets will be held by the event organizer and will remain private and confidential.
• If there are any unfinished matters in this activity, the organizer reserves the right to update, change, delete or terminate the activities. The revised information will be posted on the website of this event without prior notice.